Refund Policy

Effective Date: April 6, 2026  ·  Last Updated: April 6, 2026

1. What We Sell

FirstBell is a digital software subscription sold by T. Hodges Co., LLC at firstbell.trade. You receive a license key and access to downloadable software delivered electronically via email immediately upon purchase. Payments are processed by our Merchant of Record payment partner.

2. 7-Day Money-Back Guarantee

We stand behind FirstBell. If you are not satisfied with your purchase, you may request a full refund within 7 days of your initial purchase date, subject to the following conditions:

• This is your first subscription (not a renewal or resubscription after a prior cancellation)
• You have not previously received a refund from us
• The refund request is submitted within 7 calendar days of the original purchase date

To request a refund within the 7-day window, email us at support@firstbell.trade with your order number (found in your purchase receipt email). We will process your refund within 5–10 business days.

3. No Refunds After 7 Days

After the 7-day guarantee window has passed, all sales are final. We do not offer:

• Refunds for partial months of service
• Pro-rated refunds for any unused portion of a billing period
• Refunds for renewals that were not canceled before the renewal date
• Refunds due to failure to cancel before the next billing cycle

This policy applies because FirstBell is a digital product delivered immediately upon purchase. Once the license key is issued and the software is downloaded, the product has been fully delivered.

4. Cancellations

You may cancel your subscription at any time through your subscription management portal (link provided in your purchase receipt email). When you cancel:

• Your subscription will not renew at the next billing date
• You retain access to the software through the end of your current paid billing period
• No partial-month refund is issued for the remaining days in your current period
• Your license key becomes inactive at the end of the paid period

Your trade journal, settings, and local data files remain on your machine after cancellation — we do not delete or lock your data.

5. Exceptions — When We May Issue Refunds Outside Policy

We will evaluate refund requests outside the standard 7-day window on a case-by-case basis in the following situations:

• Billing error — You were charged an incorrect amount or charged after canceling
• Duplicate purchase — You were accidentally charged twice for the same product
• Product non-delivery — Your license key was never delivered and support could not resolve it within 48 hours

If you believe one of the above applies, contact us with proof (order number, transaction record) and we will investigate within 3 business days.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first contacting us will result in immediate suspension of your license key. We will provide documentation to the payment processor showing the product was delivered and the software license key was activated.

7. Compliance with Applicable Law

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction. Residents of the European Union or other jurisdictions with statutory cooling-off periods should contact us if your local law provides rights not covered above.

8. How to Contact Us

For all refund requests, billing questions, or disputes:

• Email support@firstbell.trade
• Use the support link in your purchase receipt email
• Visit firstbell.trade and use the contact information provided there

Please include your order number (found in your purchase receipt email) in all communications. This speeds up resolution significantly.